Refund Policy
Live Study Group
- All refunds for Live Study Groups must be requested within three (3) days of purchase.
- If you are outside the refund policy period and your Live Study Group hasn’t started, you may switch to another currently listed course at no charge. Any additional changes after the first switch will incur a $99 fee.
- Please note, you are not eligible to switch into another Live Study Group if it has already started.
- Printed LSG Study Guide must be returned via mail (see our Help Center article, Returning Books for a Refund) in excellent condition within 30 days of purchase. If the printed study guide is not received within 30 days of the refund request, an additional $100 will be retained. Refund processing is contingent upon receiving books.
- If you did not pass your board exam after participating in our Live Study Group, please consult the details of our Passing Guarantee.
Printed Study Guides
- Printed Study Guides are eligible for refund within 24 hours, before books have shipped. In this case, the shipment will be canceled and you will receive a refund. If books have already shipped, they are nonrefundable.
Question Bank, Self-Paced Course, and Complete Self-Prep Package (Subscriptions and Defined-Length Packages)
- There are no refunds for these items. All sales are final.
Real Deal NP 1-Day Prep
- There are no refunds for these items. All sales are final.
If your Real Deal NP 1-Day Prep hasn’t started, you may switch to another currently listed course at no charge. Any additional changes after the first switch will incur a $99 fee.
- Please note, you are not eligible to switch into another Real Deal NP 1-Day Prep if it has already started.